Our Guarantee

100%

We stand behind every product we make. If you're not completely satisfied, we'll refund 100% of your purchase price.

Why We Offer This Guarantee

Confidence born from experience

This guarantee isn't just a policy – it's a reflection of our commitment to your satisfaction and our confidence in the effectiveness of our products.

For over 25 years, we've been providing relief to people with dry, cracked skin.

Our guarantee is rooted in:

Proven Effectiveness: We've seen our products work for millions of customers. 
Quality Ingredients: We use only high-quality, carefully selected ingredients. 
Rigorous Testing: Every product undergoes thorough testing before reaching your hands.
Customer Feedback: We continuously improve based on what our users tell us.
Our Heritage: Started as a solution for one person, we maintain that personal commitment to each loyal user.

Complete the form below and attach a copy of your original store identified sales receipt dated within 90 days of purchase with the item price circled.

Request a refund

Product Name

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Product Code (UPC)

Often just the barcode number.

Click here for tips on finding it.

New product replacement or refund?

First name

Last name

Phone

Reason for request

Address

Apt, Suite, Company, C/O

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FAQS

Your Guarantee Questions, Answered

Is there a time limit on the guarantee?

While our formula is designed to be gentle, if you have particularly sensitive skin, we recommend doing a patch test first.

Do I need to return the product?

In most cases, no. We trust our customers and value your feedback more than the return of a partially used product.

How long before I see results?

While our formula is designed to be gentle, if you have particularly sensitive skin, we recommend doing a patch test first.

Can I use Working Hands on my feet?

While our formula is designed to be gentle, if you have particularly sensitive skin, we recommend doing a patch test first.

A 25+ Year Heritage of Guaranteed Relief

So You Can Keep Going

O'Keeffe's began with a daughter's love for her hardworking father. What started in a kitchen to help one rancher's dry, cracked hands has grown into a trusted brand, helping millions find relief from extreme dryness.

Read Our story